Last updated: 3 October 2026
- Who This Applies To
DTROFFLE INFO PRIVATE LIMITED (“Dtroffle”, “we”, “us”)
CIN: U72900UP2020PTC134748
GSTIN: 09AAHCD9984A1ZB
Principal place of business (GST registration certificate dated 14 June 2022): 26/152, Abhilasha Nursing Home, Agra Bypass, Sultanganj Ki Puliya, Agra, Uttar Pradesh 282005, India
Address on the certificate of incorporation (17 September 2020): Abhilasha Prakash, Nigam No. 26/152A/1, Sultan Ganj, Agra, Uttar Pradesh 282004, India
Phone: +91 8532983019
Email: hello@dtroffle.com
The GST principal place and the incorporation mailing address use different house numbers and PINs (282005 and 282004). Both are taken from the certificates. Publish one line as the registered office only after counsel confirms which is current on the MCA master data.
We provide professional services, including branding, digital marketing, web and e-commerce builds, marketing automation, studio production, and event marketing. We do not sell shipped consumer goods on dtroffle.com. There is no online cart on the site as reviewed on 3 October 2026.
This policy applies when a client pays us a fee for services, whether by invoice, bank transfer, or an online payment link we issue. It does not apply to money you pay directly to a third party (for example an ad platform, a domain registrar, or a venue) even if we helped you set that payment up.
If a signed proposal states a different cancellation or refund rule, the proposal prevails.
- How to Cancel
Email hello@dtroffle.com from the address we hold for the engagement.
Include the proposal or invoice reference, the date you want cancellation to take effect, and the reason.
A phone call alone is not a cancellation.
We will confirm receipt by email.
- Before Work Has Started
If you cancel in writing within 48 hours after payment, and we have not started work and have not committed non-recoverable third-party costs, we will refund the fees you have paid for that engagement, less any payment-gateway charges that the gateway does not return to us.
“Started work” means we have begun discovery, strategy, design, development, media setup, or production under the proposal, or we have scheduled people or vendors who cannot be released without cost.
A kickoff date written in the proposal is the clearest marker.
- Monthly or Retainer Work
Either side may cancel a retainer with 30 days’ written notice, unless the proposal states a longer minimum term.
Fees for the notice period remain payable.
Prepaid fees relating only to time after the notice period ends will be refunded.
We will deliver work that can reasonably be finished during the notice period, and hand over assets the proposal says you own, provided invoices that are due are paid.
A proposal with a fixed project price is not a month-to-month retainer. Section 5 applies to fixed projects.
- After a Fixed Project Has Started
If you cancel after work has started:
You pay for work done up to the cancellation date, calculated on the milestone schedule in the proposal or, if there is none, as a fair proportion of the fee based on progress.
You pay third-party costs we have already incurred or irrevocably committed for you.
You pay a kill fee of 50 percent of the unpaid remaining project fee.
We refund the balance of any amount you have prepaid above those sums.
We will pause work once cancellation is confirmed, except for steps needed to stop ad spend or protect an account from harm.
- Amounts That Are Not Refundable
The following are not refundable once committed, because we cannot recall them:
Media and ad spend paid or committed to Google, Meta, or another platform.
Influencer, talent, venue, print, or production costs already booked.
Software licences, domains, themes, plugins, or stock assets bought for you at your request.
Fees for deliverables you have approved in writing.
Changing your mind about a creative direction after you approved it is not a defect. Further revisions follow the revision count in the proposal. Extra rounds are chargeable.
- If You Are Unhappy with a Deliverable
Tell us in writing within 7 days of us sending the deliverable, with specific reasons tied to the proposal.
We will review it in good faith and, where the work does not meet the agreed scope, we will correct it within a reasonable time.
A refund, in whole or in part, is considered only if correction is not practical or we have failed to meet a material requirement of the proposal.
Disagreement with a subjective creative preference, or a campaign result below an unpublished hope, is not by itself a defect. We do not guarantee rankings, ROAS, or revenue.
This section is not a warranty on physical goods. There is no manufacturer warranty process, because we are not selling those goods.
- Our Right to Stop Work
We may suspend or end an engagement with written notice if:
An invoice is overdue by more than 7 days and remains unpaid after a reminder.
You ask us to do something unlawful, including misleading advertising or processing personal data without a lawful basis.
You do not provide access or approvals needed to proceed, after we have asked, and the delay makes the timeline unworkable.
If we end the engagement for these reasons, you pay for work done and committed third-party costs. We refund any unused prepaid fee above that.
Suspension does not by itself forgive fees already earned.
- How a Refund Is Paid
Approved refunds are returned to the original payment source where the bank or gateway allows it.
If that source cannot receive the refund, we will ask for another account in the billing client’s name.
We will process an approved refund within 15 business days of approval and of receiving any details we reasonably need.
This policy does not limit a right you have under law that cannot be limited by contract, including any non-waivable right under the Consumer Protection Act, 2019 if you are a consumer. Business clients contracting for marketing services are expected to rely on the proposal and this policy.
- Events
For brand activations, corporate events, and product launches, vendor cancellation windows are often shorter than our own.
There is no standard event schedule. The proposal will list those outside deadlines. If it does not, section 6 still applies: costs we cannot recover are not refundable.
- Contact
Cancellation and refund requests: hello@dtroffle.com
Phone: +91 8532983019
Monday to Friday, 10:00 AM to 6:00 PM (India time)
Disputes that we cannot resolve follow the dispute clause in the proposal. If the proposal has none, the laws of India apply and the courts at Agra, Uttar Pradesh have jurisdiction, subject to any mandatory law.
